Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information with complete transparency.
Our Commitment to Privacy
At Natural Balance Hungary, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We believe in complete transparency about our data practices. This policy applies to all information collected through our website, mobile applications, and related services. By using our services, you consent to the data practices described in this policy.
This Privacy Policy is effective as of the last updated date and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Information We Collect
Personal Information
Name, email address, phone number, mailing address, and other contact details you provide when creating an account, making a purchase, or contacting us.
Transaction Data
Payment information, billing addresses, order history, and purchase preferences to process your transactions and provide our products and services.
Usage Information
Device information, IP addresses, browser type, operating system, and website usage patterns to improve our services and user experience.
How We Collect Information
- Automated tracking technologies (cookies and analytics)
- Third-party integrations and service providers
- Customer service communications and feedback
How We Use Your Information
We use your personal information for specific, legitimate purposes to provide you with exceptional service and products.
Order Processing
Process your orders, handle payments, fulfill purchases, and manage your account to ensure smooth transactions and delivery.
Customer Support
Respond to your inquiries, provide technical support, and assist you with any questions or issues you may encounter.
Communications
Send you order confirmations, shipping updates, and important notices about your account or our services.
Service Improvement
Analyze usage patterns, improve our website functionality, and enhance your overall shopping experience.
Personalization
Customize your experience, recommend products, and tailor our marketing to your preferences and interests.
Legal Compliance
Comply with legal obligations, protect our rights, prevent fraud, and ensure the security of our services and users.
Data Sharing and Disclosure
We Do Not Sell Your Data
Natural Balance Hungary does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
We may share your information only in limited circumstances and always with your interests and privacy protection in mind.
Service Providers
- Cloud hosting services for data storage
- Customer support tools
Legal Requirements
- Compliance with legal obligations
- Protection of rights and safety
- Legal proceedings and investigations
Your Rights and Choices
You have important rights regarding your personal information, and we're here to help you exercise them.
Access and Control
Access Your Data
Request a copy of the personal information we hold about you
Correct Information
Update or correct any inaccurate or incomplete data
Delete Your Data
Request deletion of your personal information (subject to legal requirements)
Data Portability
Receive your data in a structured, machine-readable format
Communication Preferences
Marketing Communications
Opt out of promotional emails and marketing materials
Cookie Preferences
Manage your cookie settings and tracking preferences
Account Management
Control your account settings and privacy preferences
Notification Settings
Customize how and when you receive notifications from us
Data Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your personal information.
Regular Monitoring
Continuous monitoring and regular security audits help us maintain the highest security standards.
Security Best Practices
- SSL/TLS encryption for all data transmission
- Regular security updates and patches
- Multi-factor authentication for admin access
- Employee training on data protection
- Incident response procedures
- Regular data backups and recovery testing
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience and provide personalized content.
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, including secure login, shopping cart, and payment processing.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience and site performance.
Marketing Cookies
Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
Preference Cookies
Remember your settings and preferences to provide a personalized experience on future visits.
Managing Your Preferences
You have control over how we use cookies and tracking technologies. You can manage your preferences at any time through our cookie settings or your browser settings.
Your Options
- • Adjust cookie preferences in your browser settings
- • Use our cookie consent tool to customize preferences
- • Opt out of marketing cookies while keeping essential ones
- • Clear cookies from your device
Please note that disabling certain cookies may affect website functionality and your user experience.
International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws.
Transfer Safeguards
- Adequacy decisions by the European Commission
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
Data Processing Locations
We may process your data in various locations, including:
- European Union (primary location)
- United States (with appropriate safeguards)
- Other countries with adequate protection levels
Children's Privacy
We are committed to protecting the privacy of children and comply with applicable children's privacy laws.
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Our Protection Measures
- Age verification during account creation
- Parental consent requirements
- Limited data collection from minors
- Secure data deletion procedures
Parental Rights
Parents and guardians have the right to:
- Review their child's personal information
- Request deletion of their child's data
- Refuse further collection of their child's information
- Contact us with any privacy concerns
Contact Information & Privacy Officer
Get in Touch
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any concerns you may have.
Phone
+36 1 324 00 33 03Address
Váci utca 34
1052 Budapest, Hungary
Business Hours
Mon-Fri: 9:00-18:00
Sat: 10:00-16:00
Privacy Requests
To exercise your privacy rights or make a data protection request, please contact our Privacy Officer using the information above.
How to Make a Request
- • Email us with "Privacy Request" in the subject line
- • Include your full name and email address
- • Specify which rights you want to exercise
- • Provide additional information if requested
- • We will respond within 30 days
Supervisory Authority
You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with applicable laws.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When We Update
- Changes to our data collection practices
- New features or services that affect privacy
- Changes in legal requirements
- Security or operational improvements
How We Notify You
- Prominent notice on our website
- Update of the "Last Updated" date
Your Continued Use: By continuing to use our services after any updates to this Privacy Policy, you acknowledge that you have read and understood the changes. If you do not agree with the updated policy, please discontinue use of our services.
Your Privacy Matters
Thank you for trusting Natural Balance Hungary with your personal information. We are committed to protecting your privacy and providing you with transparency about our data practices.